As most of you are aware, each month the management team at OSI drills down - doctor-by-doctor - to examine office performance in several key areas. This morning we completed our review and came across several profound similarities within our top performing practices that I would like to share with you.
These top performing offices had:
· Strong collaboration with office staff and the doctor to fully leverage the OrthoSynetics relationship.We continue to investigate growth potential within each of your practices and hope you find inspiration in these proven successful methods.
· Practice teams have an open mind to implement new ideas and recommendations.
· Strong teams are in place in the offices at all levels.
· Payer mix is diversified to include government programs, managed care and use of other available networks.
· Doctors are ACTIVELY involved in day-to-day practice activities - holding themselves and the team accountable.
· Standard operating procedures are in place and being followed.
· Employee costs are in line with practice revenue: top performing practices' employee cost percentage averages 20-22%. Additionally, these doctors are making employee cost adjustments real-time when necessary if business does not support all the current staff.
· All of us - doctors, practice staff and OSI associates - are working harder to outperform competitors in the markets in which we compete.
